UB Finance enables customers in unbanked or underbanked regions to process financial requests through registered Agents and existing businesses.
Agent Banking
Agent banking is a channel used to bring financial services closer to the unbanked and underbanked segments of society by empowering existing businesses within the communities to deliver these services.
How to identify a UB Finance Agent
Branding features of a UB Finance Agent location include.
- Outdoor paintings in UB FInance colors (Grey and Orange)
- UB Finance Agent Certificate
- UB Finance Agent Banner
- UB Finance Agent Dangler
Available Services at a UB Finance Agent location
- Open a FirstBank account
- Deposit Money
- Withdraw money from any Bank
- Send money to any Bank
- Pay Bills
- Buy Airtime
- Enrol for BVN
- Buy Airtime and data
- Card balance inquiry
Product Information
Become an Agent
To become a Firstmonie Agent you need to have:
- An existing business
- A visible and accessible business location
- A valid means of identification (Voters’ card, National ID card, Drivers’ License, International Passport)
- BVN
- Utility bills not more than three (3) months old
- Business registration documentation for corporate bodies
Benefits
To the Customer
- Saves customer travel and queue time (relative to alternatives such as the Branch and ATM point).
- Provides the target market access to custom/ relevant products that fit their needs.
- Provides quick access to “Human ATMs” which can serve all customer types – banked (customers of any bank) and unbanked.
The Agent
- Additional revenue from commissions earned per transaction processed.
- Improves Agent trust and credibility in their respective communities.
- Expansion of existing service offerings
- Increased demand for existing services/business offerings.
The Nation
- Tool for financial inclusion and literacy
- Reduction in the rate of poverty and unemployment.
- Channel for the deployment of National Social Intervention Programmes.
- A platform for partnership with international organizations to drive humanitarian programmes.
Service offerings
Transaction Dynamics
- All transactions processed at the Agent locations are real-time and impact the sender/ beneficiary’s account instantly.
- Agent account is debited or credited instantly for every transaction processed.
- Customers are charged a convenience fee for transactions with the exemption of Airtime Recharge.
Customer Transaction Guide
- Services shall be provided subject to the availability of funds at the Agent location.
- If FirstBank systems are down, no transactions can be processed.
- Never disclose your PIN to anybody.
- When making a withdrawal, a valid identity card is required for identification.
- Ensure that you sign the transaction log book to confirm the information recorded about your transaction.
- Ensure that you get a transaction receipt for all transactions.
- In case of a failed transaction, please contact your bank for resolution.
| S/N | Services | Fee |
|---|---|---|
| 1 | Deposit (FirstBank account only) | |
| 1 – 5,000 | 50 FCFA | |
| >5,000 – 30,000 | 100 FCFA | |
| >30,000 – 100,000 | 150 FCFA | |
| >100,000 | 200 FCFA | |
| 2 | Transfer to FirstBank account | |
| 1 – 30,000 | 100 FCFA | |
| >30,000 – 100,000 | 150 FCFA | |
| >100,000 | 200 FCFA | |
| 3 | Transfer to Other Banks | |
| 1 – 20,000 | 100 FCFA | |
| >20,000 – 100,000 | 200 FCFA | |
| >100,000 | 250 FCFA | |
| 4 | Cash Withdrawal | |
| 1 – 10,000 | 100 FCFA | |
| >10,000 – 100,000 | 200 FCFA | |
| >100,000 | 300 FCFA | |
| 5 | Bill Payment | 100 FCFA flat |
| 6 | Airtime Recharge | Free |
| 7 | Account Opening | Free |
| 8 | BVN Enrolment | Free |
Inquiries
It is easy to reach us for any inquiries on the Firstmonie Agent Network.
- Send a mail to info@ubfinance.cm
- Call us on the number + (237) 674 582 140
- Visit any UB Finance Branch
- Mile 17, Opposite Nguepi, Molyko Buea
- Arts Lobby, University of Buea
